Speaker: Mohit Arora
About the Speaker:
Based in Singapore, Mr. Arora is a Partner at Mondriaan Group where he is responsible for shaping business strategy and driving growth for investee companies across Asia Oceania. He works with the management teams of these companies to identify value creation strategies, and develop and monitor deployment plans towards improving financial and operational performance.
About the Session:
Customer centricity is no longer a nice-to-have business strategy; it’s table stakes for those willing to grow their market share by capitalizing on customer experience. The key to any successful business is knowing what your customer wants, and giving it to them. In this session Mohit will dive into the ways you can identify what your customers want and how to give it to them. We will look at examples of companies that failed because they were not customer centric, as well as companies that have done an exceptional job of creating an amazing experience for the customer.
Ultimately, people want to do business with those who care about their needs and expectations
Key Takeaways:
How to think about your customer business problems
The tips that make or break a satisfying customer experience in today's design-driven world.
Ways to engage with customers
Session Format:
This session will be held on Zoom and the link will be shared post registration.
In case on any queries feel free to reach out to raveena@speakin.co.in.