Speaker: Serene Seng
Serene Seng is an international speaker, coach, and expert in the future of work and enterprise transformation with extensive knowledge in the areas of organisational development, human resource, business strategy, and tech within the banking, media, accounting, and technology sectors globally. She is a renowned business transformation expert, with particular focus on cultural and digital transformation, having accumulated over 20 years' business strategy, management, and human capital experience in leadership, consulting, and coaching capacities with leading brands around the world. With over a decade's experience in people development, Serene is also a Professional Certified Coach with the International Coaching Federation, having over 1000 hours of coaching experience, and a Certified Practicing Management Consultant, helping hundreds of companies, both big and small.
Business managers need conflict de-escalation skills to succeed. You cannot be an effective leader if you lack the ability to step in and crack down on an issue before it gets out of hand. A properly handled conflict can save a business precious time and money. Avoiding a conflict is never an option. Don’t let resentments simmer. Step in and deal with them.
SpeakIn’s Live Learning session on Handling Conflicts and Difficult Conversations will: