Is this really a bank? Or a cafe? Or a lounge? Is this the right place? Where are the counters? The cubicles?
Bankers and Leaders need to understand that the banking process is part of a service. From the moment the customer...
Banking
Why Banks and Insurance Companies Need To Use Service Design Process To Win and Retain Customers?
Just imagine the first thing that your insurance company asks you “ What's your customer number?” when you are feeling...
Post Budget Assessment 2021 – Continuity of Reforms
Budget 2021 – Continuity of Reforms Given the steep expectations on the FM to present a ‘once in a century’...
The Quintessence of a Glorious Career – Ravi Suri
With a distinguished career in banking, Ravi has worked with GE Capital, ABN AMRO, Bank Standard Chartered Bank and...
Yes Bank: The Rise and Downfall Explained
The three primary ingredients of a successful movie are- a strong storyline, a compelling script and a happy ending. However,...
Are You a Credit Card Junkie?
Debt is the slavery of the free! “Why would life trust you with a fortune, when you cannot manage the...
What is Ethereum Blockchain and how it works and what it can be used for?
Ethereum is an open-source and public blockchain-based distributed application platform. It is an open-source project built by many people around the...
Banking Crisis in India
Over the past couple of months, the news coverage is mainly of the frauds happening in the Indian banking sector....
Redefining the ‘transaction’ with Blockchain
Are blockchain and finance synonymous? For most people, the answer to this question would be ‘yes’. Unfortunately, the notion of...
