Why Banks and Insurance Companies Need To Use Service Design Process To Win and Retain Customers?
Just imagine the first thing that your insurance company asks you “ What's your customer number?” when you are feeling...
Customer Service
National Common Mobility Card Programme of India (NCMC) : One Nation , One Card
National Payments Corporation of India (NPCI) is working with the Ministry of Urban Development (MoUD) and central government for implementation...
The Tricky World of Customer Experience
I happen to go to a coffee shop every weekend and while sometimes, there are new options to try in...
From Adoption, to Engagement and Beyond, a Look into the Chatbot Journey
The growth story of chatbots has mirrored the blazing technological transformation the world has undergone in the last half a...
Banking Crisis in India
Over the past couple of months, the news coverage is mainly of the frauds happening in the Indian banking sector....
The Pursuit of Excellence in a World of Relentless and Disruptive Change
Open any newspaper or news magazine – online or in print – and within minutes of reading its contents, one...
