In this speech, the speaker talks about working in his auto and ensuring delight to all customers, by equipping the auto with various technologies.
1) Does not matter what job you do, how you do it is important
2) How to ensure customer delight?
3) How to increase customer satisfaction?
4) How to increase customer value?
Anna Durai is Chennai's most loved auto driver. With nearly 10,000 followers on Facebook and more than 40 speeches at corporate offices and two TED talks to his credit, he is literally going places. Seven years ago as a class 12 dropout, he stunned Chennai with his auto which offered a list of amenities that redefined the travelers’ experience. His speech went viral on YouTube, making him an overnight sensation.
What started with stacking newspapers and magazines has now turned into a tech-savvy vehicle and boasts of a tablet, laptop, TV, and also Wi-Fi service for people who don't have access to the internet. Recently he also installed a Debit and Credit Card swiping machine, to rid his customers of all the troubles due to the exact change amount.
He is a regular keynote speaker on customer service and is a customer delight icon. He has traveled across the country delivering talks including cities like Bengaluru, Delhi, Hyderabad, Mumbai, Pune, and Gurgaon.
