Imran has over 21 years of experience in Training, Teaching, Facilitating and Learning & Development. Imran has excellent knowledge of call center procedures and expertise in quality assurance and is well versed in training customer service employees and supporting experienced employees to improve their performance. He creates educational material, conducts training sessions, identifies skills gaps, and ensures staff members stay motivated. He has an MBA in Training and HR and has worked with clients like HP,IBM, Airtel, Aptech, Deloitte, Samsung, Cognizant, Accenture, Sun Capital among others and is conversant in training on Selling Skills, Listening Skills, Self-Confidence, Behavioral Skills, Presentation Skills, Professional Etiquettes, Impression Management, Personality Development, Telephone/Email Etiquettes, Goal Setting and customer delight.