Speaker: Suresh Mahalingam
About the Speaker:
Suresh Mahalingam has been a dynamic catalyst of change for over thirty years in corporate India. He has extensive experience at senior leadership roles in BFSI & FMCG sectors, where he has consistently demonstrated his ability to build and grow businesses. Suresh’s inclusive work style and hands-on approach to leadership has led to his success in setting up and scaling organisations in highly competitive and dynamic environments.
He was formerly engaged as Member – Group Management Council WGC, where he contributed to the formulation and execution plans for establishing WGC as a fully-integrated financial services group with businesses in Lending, Insurance, Asset Management and Strategic Investments. Suresh was also MD & CEO of TATA AIA Life Insurance Company, General Manager HDFC Life and Business Head, ITC. He currently plays the role of advisor to several emerging organisations and is a keynote speaker on multiple platforms. He is also an Independent Director at Principal Asset Management Pvt. Ltd., Aviva India and 5F World.
Suresh completed his Post Graduate Programme in International Management from IMI, India, and completed an advanced Management course from Kellogg School of Management.
About the Session:
Consumer needs change over time – this can be the result of technological improvements or of changes in people's knowledge and priorities, such as new information about eating healthily. Businesses and leaders have had to alter not just their marketing mix by developing or adapting new or existing products to suit this consumer need, but their mindset has to shift to keep pace with the evolving customer. Meet Suresh as he uncovers a customer's journey through channels and times.
Key Takeaways:
1. How does an organisation measure customer lifetime value.
2. What are the ways to look at the customer satisfaction.
3. Qualities that you should have to be a customer centric leader.
Session Format:
45 minutes of Live Session
15 minutes Q&A and live interaction
This session will be held on Zoom platform and the link will be shared with you post registration.
For any issues or queries please reach out to lets.speak@speakin.co.