With over 12 years of experience and a diverse skill set, Shikha Chopra is a certified Six Sigma Green Belt professional excelling in Training, Quality, Strategy, and Project Management. Her career spans across renowned organizations like PNB MetLife India Insurance, Max Life Insurance, and independent consulting roles. Shikha has a proven track record in formulating and implementing training, quality, and change management strategies that drive business improvements. Her expertise extends to being a trainer, where she was responsible for training new customer service employees and supporting experienced employees to enhance their performance. This experience adds a unique dimension to her proficiency, showcasing her ability to blend academic knowledge with hands-on expertise in training and quality management.