Mukesh Gajra is a seasoned retail and business transformation leader with 30+ years of experience building, scaling and reinventing consumer and luxury businesses. Currently with PMJ Gems & Jewellers, he brings deep expertise in retail strategy, P&L leadership, omnichannel transformation, franchise expansion, merchandising and customer experience. His career includes senior leadership roles with TBZ – The Original, Reliance Retail, Gitanjali Gems, Globus and Shoppers Stop, giving him a comprehensive perspective on India’s evolving retail landscape. As a speaker, Mukesh explores how businesses can achieve profitable growth by combining customer insight, technology, operational excellence and strong leadership. His recent thought leadership addresses luxury retail transformation, relationship capital, leadership reinvention and changing consumer behaviour. He brings practical boardroom and frontline perspectives on building scalable brands, creating differentiated customer experiences and leading retail organizations through disruption.