Leading a Key circle of Vodafone India, as custodian of Customer Experience, I am responsible for building a strong operations arm and driving a Customer Experience Excellence culture cutting across all contact Channels. Experience design through multi mode VOC?s, & Digital transformations for a seamless delivery.  Building a common vision for all stakeholders and nurturing the delicate interdependencies among multiple functions towards unified brand experience and Creating ?Service as a Differentiator?.

The corner stone of my experience have been to Drive Alternate Servicing, diversifying the operations world digitally to drive effectiveness & efficiency.  Empower consumers on self help servicing. Facilitate business growth through effective S2S strategies.

Functional Expertise includes : Managing large scale & complex Operations, People Leadership, Customer Life Cycle Management, Process Excellence, Customer Experience Excellence, Collection Compliance, Social Media Hearing & Relationship Management with B2B & B2C & Regulatory offices.

Strength are Execution Excellence, Customer Experience, Change Management, Igniting digital mindsets. A strong team player & leader with a proven track record of leading large teams & developing high powered teams.

Proud to be Awarded ?Women in Red? symbolic of Role Model Women Leaders to bring together diverse stakeholders to create a sustainable & inclusive workplace. Certified I ? Inspire graduate for cross industry mentorship.