The expert is a management professional with 19+ heady years of key account management and sales in digital, content, kpo and e-commerce domains. He has a proven track record of setting up accounts and successfully implementing projects using negotiation and customer engagement strategies. He was associated in the past in setting up and consolidating pioneering products in e-learning/content/Internet space. The expert has ability and skills in executing innovative digital product solutions via deep customer engagement. His professional roles entail enabling communication strategies for business growth. He has vast experience in cross-functional, end-end management and follow-through of high stakes, high worth digital projects across NA, EMEA and APAC markets including post closure sustenance and cultivation of the account. The expert's key area lies in driving sales - approx 400k annually - and establishing accounts, successfully transitioning and delivering projects worth approx $1mn annually. With keen emphasis on leveraging technologies and workflow procedures to enhance process efficiency leading to customer delight, the expert is an adept communicator, coach, mentor and speaker. Areas of interest include leadership development, positive thinking and societal trends. Avid blogger and social media enthusiast, he frequently writes on cinema, business and organizational learning.

The expert has done elementary schooling and +2 from La Martiniere, Lucknow. He is a qualified engineer from Birla Institute of Technology, Ranchi and an MBA from IILM, New Delhi. Over the years, he has worked in various capacities, with increasing responsibilities, across KPO, content development and e-learning organizations.